12/25/2023 0 Comments Victorian cloaks and capesIf the customer receives a defective product, she may proceed to return it, communicating this incident by email to indicating in the subject "return" within a maximum period of 14 days. In the changes, the shipping cost will be borne by the customer except in cases in which it is an exchange for a defective garment or return due to an error in the order, which will be borne by SESEÑA. When we have received the item / s, we will send you the new size or model / s, using the same service that was used for the purchase Thus, we can offer you the best solution. To request a change in size or model, please contact us through indicating the details of the same as precisely as possible. Returns with money back are only accepted in online sales. If your order has already been shipped (that is, it has already left the warehouse) you will have to wait until its delivery to be able to cancel / desist from the order, said cancellation will be subject to the terms and conditions established for returns (see Changes and Returns). To proceed like this, please CONTACT us at indicating in the subject "cancellation request" You can request the cancellation of your order within 24 hours of your order and in the event that it has not yet been sent, you can cancel it and you will receive the full payment. If you have ordered more than one item, we will wait for all items in the order to be available before shipping, as we do not make partial deliveries.Īll items delivered by SESEÑA will remain the property of SESEÑA until SESEÑA This way you can see where your order is at all times. When your order has left the warehouse, we will send you an email indicating the tracking number of the package assigned by the courier company for the delivery of your item (s). In order to avoid problems with deliveries (incorrect addresses, person absent at the address) the corresponding form must be filled in correctly, especially the box with the contact telephone number. REST OF EUROPE (Except Russian Federation *): 10 to 30 days.Once the receipt has been signed, the items will be the responsibility of the consumer. All deliveries must be signed upon receipt. Deliveries will be made to the place of habitual residence or place of work located in one of the countries indicated on this website. No deliveries are made on Saturdays, Sundays or on public holidays in each specific region or country. Items are delivered Monday through Friday, excluding holidays. This is so because our products are exported one by one from Spain and it is not possible to control the customs circumstances of each destination country. IMPORTANT NOTE ABOUT CUSTOMS COSTS AND TAXES: Shipping costs do not include expenses that may arise from fees, customs taxes or similar in the country of destination, for which the buyer is exclusively responsible. * We ship to all countries in Europe except the Russian Federation Rest of Europe (Except Russian Federation *) € 60 The destinations and shipping costs are as follows: All shipments will be made through reputable couriers. SESEÑA insures each purchase during the transit time until delivery to the specified shipping address.
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